Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"7a2261ad2e596cba29bfcf53155e64ea021b0045_lout","branding":{"id":"34","key":"edasup","name":"EDA Support NEU","portalBaseUrl":"/servicedesk/customer/portal/34","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/34/73","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#850018","headerLinkHoverBGColor":"#850018","headerBadgeColor":"#850018"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d94c5077-6eeb-49c2-b03d-9f27af3a87ff/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTBjMDQ1ZS1iMGI0LTRiNTMtOTI3ZC02Mjc4YTg4ZGNkYjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ5NGM1MDc3LTZlZWItNDljMi1iMDNkLTlmMjdhZjNhODdmZiI6WyJyZWFkIl19LCJleHAiOjE3NzY1MjQ5MjQsIm5iZiI6MTc3NjUyNDMyNH0._vr1hjSuOUrSLKfasZyOpzgMwhdz--Rq8hyeGA10ji0&client=950c045e-b0b4-4b53-927d-6278a88dcdb7&mode=fit","logoId":"d94c5077-6eeb-49c2-b03d-9f27af3a87ff","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim EDA Support","sharedPortalName":"EDA Support","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Willkommen beim EDA Support","sharedPortalName":"EDA Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#9b072b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTBjMDQ1ZS1iMGI0LTRiNTMtOTI3ZC02Mjc4YTg4ZGNkYjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzY1MjQ5MjQsIm5iZiI6MTc3NjUyNDMyNH0.8L0t4xYItUqoW9mt1bzjVpEcF0rnIWO0LYulICtolRw&client=950c045e-b0b4-4b53-927d-6278a88dcdb7&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#9b072b","hasTopBarBeenSplit":true},"portal":{"id":"34","key":"edasup","projectId":10100,"serviceDeskId":34,"name":"EDA Support NEU","description":"<p>Willkommen beim EDA Support. Bitte wählen Sie Ihr Anliegen aus und übermitteln Sie uns Ihre Anfrage. Wir werden uns alsbald mit Ihnen in Verbindung setzen.</p>","portalBaseUrl":"/servicedesk/customer/portal/34","reqTypes":[{"id":"257","name":"Alles zu Zählpunkten","descriptionHtml":"","callToAction":"Alles zu Zählpunkten","introHtml":"","icon":10703,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10703","groups":[73],"key":""},{"id":"295","name":"Allgemeine Anfrage","descriptionHtml":"","callToAction":"Allgemeine Anfrage","introHtml":"","icon":10676,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[72],"key":""},{"id":"363","name":"Allgemeine Anfrage EDA Portal","descriptionHtml":"","callToAction":"Allgemeine Anfrage EDA Portal","introHtml":"","icon":10676,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[73],"key":""},{"id":"396","name":"Deaktivierung des Marktteilnehmers","descriptionHtml":"","callToAction":"Deaktivierung des Marktteilnehmers","introHtml":"<p>Bitte beenden Sie alle Zählpunkte im EDA Portal, bevor Sie das Formular absenden.</p>","icon":10735,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10735","groups":[73],"key":""},{"id":"294","name":"Erstregistrierung","descriptionHtml":"","callToAction":"Erstregistrierung","introHtml":"","icon":10692,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10692","groups":[72],"key":""},{"id":"182","name":"Fehler melden","descriptionHtml":"","callToAction":"Fehler melden","introHtml":"<p>Bitte beschreiben Sie das Problem und fügen Sie so viele Informationen wie möglich (z.B. Screenshots, Fehlermeldungen) hinzu.</p>","icon":10765,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10765","groups":[73],"key":""},{"id":"290","name":"Informationen zu Anbindungsarten E-Mail und KEP","descriptionHtml":"","callToAction":"Informationen zu Anbindungsarten E-Mail und KEP","introHtml":"","icon":10700,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[72],"key":""},{"id":"147","name":"Problem beim Login","descriptionHtml":"","callToAction":"Problem beim Login","introHtml":"<p>Probleme beim initialen Setzen, Zurücksetzen oder Ändern des Passworts</p>","icon":10688,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[73],"key":""},{"id":"297","name":"Problem mit Energiedaten","descriptionHtml":"","callToAction":"Problem mit Energiedaten","introHtml":"","icon":10714,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10714","groups":[73],"key":""},{"id":"292","name":"Wechsel der Anbindungsart","descriptionHtml":"<p><b>Veranlassen Sie den Wechsel der Anbindungsart direkt hier selbst</b><br> <a href=\"https://www.eda.at/wechsel-anbindungsart\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.eda.at/wechsel-anbindungsart</a></p>","callToAction":"Wechsel der Anbindungsart","introHtml":"<p><b>Veranlassen Sie den Wechsel der Anbindungsart direkt hier selbst</b><br> <a href=\"https://www.eda.at/wechsel-anbindungsart\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.eda.at/wechsel-anbindungsart</a></p>","icon":10677,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10677","groups":[72],"key":""},{"id":"293","name":"Zusätzliche Marktteilnehmerkennung zu bestehendem Kunden hinzufügen oder deaktivieren","descriptionHtml":"","callToAction":"Zusätzliche Marktteilnehmerkennung zu bestehendem Kunden hinzufügen oder deaktivieren","introHtml":"","icon":10511,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[72],"key":""},{"id":"223","name":"Änderung Gemeinschafts-ID oder Zuteilungsmodell","descriptionHtml":"","callToAction":"Änderung Gemeinschafts-ID oder Zuteilungsmodell","introHtml":"","icon":10742,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[73],"key":""},{"id":"184","name":"Erstregistrierung","descriptionHtml":"","callToAction":"Erstregistrierung","introHtml":"<p>Probleme bei der ersten Registrierung im EDA-Portal</p>","icon":10514,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"183","name":"OE-spezifisch","descriptionHtml":"","callToAction":"OE-spezifisch","introHtml":"<p>Spezifische Probleme und Störungen im Zusammenhang mit OE-Systemen</p>","icon":10477,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"217","name":"Sonstige Anfrage","descriptionHtml":"","callToAction":"Sonstige Anfrage","introHtml":"<p>Allgemeine Anfragen, die keiner anderen Kategorie zugeordnet werden können</p>","icon":10512,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":72,"name":"EDA Allgemein"},{"id":73,"name":"EDA Portal"}],"orderMapping":{"72":[295,290,292,293,294],"34":[295,290,292,293,294,363,257,297,223,147,396,182],"38":[295,294,293,292,290],"39":[297,223,147,182],"35":[217,184],"73":[363,257,297,223,147,396,182],"37":[223]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":34,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EDASUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTBjMDQ1ZS1iMGI0LTRiNTMtOTI3ZC02Mjc4YTg4ZGNkYjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTIyMzQ4OTUyOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2NTI1NTI0LCJuYmYiOjE3NzY1MjQzMjQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.SRQ9woQ3qWKlo3ww-BlDDJvWSrrRR-VgECbkeLIjZsg","targetCollection":"upload-user-collection--223489528","endpointUrl":"https://api.media.atlassian.com","clientId":"950c045e-b0b4-4b53-927d-6278a88dcdb7","tokenDurationInMins":20}},"reqCreate":{"id":363,"projectId":10100,"issueType":{"id":"10117","name":"Service Request"},"form":{"name":"Allgemeine Anfrage EDA Portal","descriptionHtml":"","callToAction":"Allgemeine Anfrage EDA Portal","intro":"","instructions":"","icon":10676,"iconUrl":"https://support.portal.eda.at/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10289","fieldConfigId":"10463","label":"Zuständiges Team","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10175"],"values":[{"value":"10175","label":"dicall","selected":false,"children":[]},{"value":"10176","label":"EDA","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/34/create/363","requestValidateBaseUrl":"/servicedesk/customer/portal/34/validate/363","calendarParams":{"firstDay":0,"date":"2026-04-18T16:58:44+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTBjMDQ1ZS1iMGI0LTRiNTMtOTI3ZC02Mjc4YTg4ZGNkYjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTIyMzQ4OTUyOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2NTI1NTI0LCJuYmYiOjE3NzY1MjQzMjQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.SRQ9woQ3qWKlo3ww-BlDDJvWSrrRR-VgECbkeLIjZsg","targetCollection":"upload-user-collection--223489528","endpointUrl":"https://api.media.atlassian.com","clientId":"950c045e-b0b4-4b53-927d-6278a88dcdb7","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2215465799908930,"updated":"2026-03-05T11:32:39.115994237Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[363],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2215465799908930,"name":"EDA Portal - Allgemeine Anfrage","submit":{"lock":false,"pdf":false},"templateFormUuid":"b7414e45-34ef-4299-8046-5eaf6967071d"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"347418e9-4567-4766-96f4-c669c416dcf1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"a25cb355-a14a-4f10-b7c1-518c181246f4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"c000c896-a262-47c0-8cd9-a2d02f1cc6e1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"2963c634-0bea-426b-8ab0-48681d5049d9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"a7bfc8f6-53b8-4aa2-aa0b-043d0e617ded"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"d946269d-4473-4da0-9a37-1021c717f211"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"9ff5aa2a-73d1-44ab-baa5-8f7d811d28f5"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"tl","label":"Vorname","description":"","validation":{"rq":true},"jiraField":"customfield_10498","questionKey":""},"4":{"type":"rt","label":"Beschreibung","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"9":{"type":"tl","label":"Nachname","description":"","validation":{"rq":true},"jiraField":"customfield_10499","questionKey":""},"5":{"type":"at","label":"Anhang","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"tl","label":"Marktteilnehmerkennung","description":"Diese setzt sich so zusammen: CC/GC/RC/EP123456","validation":{"rq":true,"rgx":{"p":"^[A-Z]{2}[0-9]{6}$","m":"Die Markteilnehmerkennung muss im Format AA123456 angegeben werden."}},"jiraField":"customfield_10288","questionKey":""},"2":{"type":"tl","label":"Gemeinschafts-ID","description":"Diese finden Sie im EDA Portal und in Ihrem Netzbetreibervertrag","validation":{"rq":false,"mnc":33,"mxc":33,"rgx":{"p":"^AT[A-Z0-9]+$","m":"Die Gemeinschafts-ID wurde nicht im richtigen Format eingetragen."}},"jiraField":"customfield_10287","questionKey":""},"3":{"type":"tl","label":"Zusammenfassung","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""}}},"uuid":"b7414e45-34ef-4299-8046-5eaf6967071d"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2215465799908930,"updated":"2026-03-05T11:32:39.115994237Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[363],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2215465799908930,"name":"EDA Portal - Allgemeine Anfrage","submit":{"lock":false,"pdf":false},"templateFormUuid":"b7414e45-34ef-4299-8046-5eaf6967071d"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"347418e9-4567-4766-96f4-c669c416dcf1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"a25cb355-a14a-4f10-b7c1-518c181246f4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"c000c896-a262-47c0-8cd9-a2d02f1cc6e1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"2963c634-0bea-426b-8ab0-48681d5049d9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"a7bfc8f6-53b8-4aa2-aa0b-043d0e617ded"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"d946269d-4473-4da0-9a37-1021c717f211"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"9ff5aa2a-73d1-44ab-baa5-8f7d811d28f5"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"tl","label":"Vorname","description":"","validation":{"rq":true},"jiraField":"customfield_10498","questionKey":""},"4":{"type":"rt","label":"Beschreibung","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"9":{"type":"tl","label":"Nachname","description":"","validation":{"rq":true},"jiraField":"customfield_10499","questionKey":""},"5":{"type":"at","label":"Anhang","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"tl","label":"Marktteilnehmerkennung","description":"Diese setzt sich so zusammen: CC/GC/RC/EP123456","validation":{"rq":true,"rgx":{"p":"^[A-Z]{2}[0-9]{6}$","m":"Die Markteilnehmerkennung muss im Format AA123456 angegeben werden."}},"jiraField":"customfield_10288","questionKey":""},"2":{"type":"tl","label":"Gemeinschafts-ID","description":"Diese finden Sie im EDA Portal und in Ihrem Netzbetreibervertrag","validation":{"rq":false,"mnc":33,"mxc":33,"rgx":{"p":"^AT[A-Z0-9]+$","m":"Die Gemeinschafts-ID wurde nicht im richtigen Format eingetragen."}},"jiraField":"customfield_10287","questionKey":""},"3":{"type":"tl","label":"Zusammenfassung","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""}}},"uuid":"b7414e45-34ef-4299-8046-5eaf6967071d"},"linkedJiraFields":["summary","description","customfield_10287","customfield_10288","customfield_10498","customfield_10499"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}